Case study
Clients see their jobs, job sheets and photos straight from BigChange
Summit Estates provides residential services to managing agents and housing associations and runs its jobs on BigChange, which was weakest in the parts customers see. We built a Summit-branded client portal that shows every active and past job, with job sheets and photos from the BigChange API, to help keep customers and win new ones.
2023–24
What we built
- Summit-branded client login
- Job list with active jobs highlighted
- Job sheets with photos from BigChange
- Active and historical jobs in one place
- Admin portal for invites and user access
The challenge
Summit Estates is an ambitious residential service provider to managing agents and housing associations, striving to give its clients a superior service. It first approached Gigabyte before choosing a job management platform; by 2023 it had embedded BigChange across the business. Where BigChange fell short was the customer-facing side: there was no Summit-branded place for clients to log in and see accurate, current information on the jobs Summit was doing, or had done, for them.
What we did
- January 2023 — a proposal for a client portal, after time with Summit's team pinning down where BigChange fell short for customers
- Design: wireframes first, then a user interface built around Summit's brand
- Build: hosting set up and the portal connected to the BigChange API, so every job, job sheet and photo comes from Summit's live data
What we built
Clients log in to a Summit Estates-branded portal and land on a list of their jobs, with active jobs highlighted. Opening a job shows its job sheet, with the details and photos pulled from BigChange. Summit's staff manage access from an admin portal: sending invites, disabling users and seeing who has logged in.
The result
Summit's clients can check the state of their jobs, and see the job sheets and photos behind them, for themselves. Because the portal reads BigChange directly, it needs no separate data entry. It gives Summit the customer-facing layer BigChange lacked, built to help it keep existing customers and win new ones.
- BigChange API