Case study
Picking the right subcontractor without relying on the owner
Ground Up Property Group subcontracts much of its maintenance work, and choosing who to send depended on the owner's knowledge. We built a supplier management tool beside its e-works job system, with location search, star ratings, notes and service tags.
2022–24
What we built
- Supplier search by location
- Star ratings and notes on performance
- Service tags for the work each covers
- Staff user management
The challenge
Ground Up provides a wide range of property maintenance services, including an out-of-hours service, and subcontracts many of them. Staff relied on the owner's knowledge to pick the right subcontractor, and what the business learned about each one's performance was lost. Its job management system, e-works, could not search suppliers by location or score their work.
What we did
- December 2022 — wireframes built around search by location, star ratings and notes, and service tags
- Build: a supplier model, user management and postcode-based location search, as a separate tool beside e-works
What we built
Staff find suppliers near a job, narrow them by the services they cover, and check each one's rating and notes from past work before choosing who to send.
The result
Choosing a subcontractor no longer rests on the owner being available, and what the business learns about its supply chain stays in the business.
